This policy explains how we ship Kavach orders and how returns, cancellations and refunds work. It is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and forms part of our Terms & Conditions.
Before launch. Fields marked [To be inserted] must be completed with the company's registered particulars, and this document should be reviewed by Indian counsel before Kavach is offered for sale.
1. Shipping
| Item | Detail |
|---|---|
| Where we ship | All serviceable PIN codes across India at launch. International shipping to follow. |
| Dispatch time | Within 3 business days of order confirmation, or of the announced launch date for pre-orders. |
| Delivery time | Typically 3 to 7 business days depending on your location. |
| Shipping charges | Shown at checkout before payment. Free above the threshold stated at checkout. |
| Tracking | A tracking link is emailed when your order is dispatched. |
Delivery timelines are estimates and may be affected by weather, strikes, public holidays or courier delays. We will keep you informed if your order is materially delayed.
2. Cancelling an order
- Before dispatch: cancel from your account or by email for a full refund, with no charge.
- After dispatch: the order cannot be cancelled, but you may refuse delivery or return it under the returns section below.
- Pre-orders: cancel at any time before dispatch for a full refund. If we cancel a pre-order, or the launch is delayed beyond the announced window, you may cancel for a full refund.
3. Returns
You may return a Kavach device within 14 days of delivery for any reason, provided it is in a resaleable condition with all accessories and packaging.
- Start a return by emailing support@kavachdevices.com with your order number.
- For a device that is defective, damaged in transit, or not what you ordered, we pay return shipping and you may choose a replacement or a refund.
- For a change of mind, return shipping is at your cost.
- Devices damaged by misuse, unauthorised repair or water ingress beyond the stated rating are not eligible.
None of this limits your rights in respect of defective goods under the Consumer Protection Act, 2019, or the 12-month limited warranty described in our Terms.
4. Refunds
- Refunds are issued to the original payment method within 7 business days of us receiving and inspecting a returned device, or of accepting a cancellation.
- Your bank or card issuer may take a further 5 to 7 business days to credit the amount.
- Shipping charges already paid are refunded where the return is due to a defect or our error.
5. Subscription refunds
- You may cancel a subscription at any time. Cancellation takes effect at the end of the paid period.
- Annual plans cancelled within 14 days of first purchase are refunded in full.
- After 14 days, we do not refund the unused part of a period, except where required by law or where the Service was materially unavailable due to our fault.
- If you return a device within the return window, any subscription bought with it is cancelled and refunded in full.
6. Questions
Email support@kavachdevices.com. If you are not satisfied, escalate through our Grievance Redressal process.